Digital Transformation

Digital Transformation

Creating and implementing the digital and cloud strategy for organisations such as Local Authorities, Housing and Central government. Leading teams to improve efficiency and change the culture inside an organisation to improve operation and collaboration.

Avalie Digital consultants are experts in providing digital transformation services. With a deep understanding of the digital landscape, they offer strategic guidance and practical solutions to organisations looking to adapt and thrive in the digital age. From designing and implementing digital strategies to optimising business processes and leveraging emerging technologies, Avalie Digital consultants have the expertise to drive meaningful change and deliver tangible results. They work closely with clients to assess their current digital capabilities, identify areas for improvement, and develop customized roadmaps for success. Whether it's leveraging data analytics, harnessing the power of artificial intelligence, or enhancing customer experiences through digital platforms, Avalie Digital consultants are dedicated to helping organisations unlock their full digital potential.

Our Services

• Data Maturity Assessments

• Digital strategies

• Costes Target operating models

• Process Automation

• Technology Adoption and Integration

• Cloud Computing Solutions

• Change Management and Training

• Augmented Reality (AR) and Virtual Reality (VR)

• AI and Machine Learning Implementation

• IoT (Internet of Things) Integration

• App Development

Cloud telephony - RingCentral

Designing and implementing a new cloud telephony platform for a local authority.

Background

The joint telephone system needed to be upgraded and was failing. The local authority had a cloud-first approach and ever-decreasing budgets meant there was a 3-month turnaround to procure, migrate 1000 telephone numbers and implement, roll out and train staff on a new telephony platform. Building IVRs, Call routing, call groups and managing switchover without downtime.

The solution was to implement a true cloud telephony system RingCentral.

• Reduced overall costs by 50,000 over 3 year period and improved call quality,

• Resolved call dropouts and abandon rates of calls.

• Gave customers a better experience when contacting the council.

• Proving automated reports and control over call centre teams to allocate and adequately resource the phones when call volumes required it.

• Providing a platform which enabled teams to be on any device and located anywhere but work collaboratively.

Single Identity Platform

Implementing a streamlined program for all internal accounts and systems. Redesigning and automating account creationdeletion for starters and leavers across multiple systems seamlessly. Building Zero trust networks to protect and secure SaaS and other cloud-based applications. Increasing efficiency and streamlining the way people access their digital work by removing the need to remember multiple usernames and passwords.

Secure Cloud Architecture

Designing and implementing a true cloud first approach to modern government working. Changing and culture shifting the way people access and use technology. Improving business continuity and enhancing the way people work in the business. Reducing revenue spend while migrating 70% of corporate systems to SaaS based platforms. Implementing ZeroTrust technologies and methodology to improve the security and reduce the risks of the business.